Refund Policy | FrantzyaHair
At FrantzyaHair, we are committed to providing premium 100% raw hair extensions. Due to the nature of raw hair products and hygiene standards, we maintain a strict Refund Policy to ensure quality and customer satisfaction.
Please read this policy carefully before placing your order.
Order Cancellations
Order processing begins immediately after an order is submitted.
If you wish to cancel your order:
- Cancellations are accepted within 24 hours of the original purchase
- A $30 flat cancellation fee will be deducted
- This applies to:
- Order cancellations
- Product changes
- Address changes
- Refund requests
After 24 hours, orders cannot be canceled or modified.
Lace Products — Final Sale
Due to the delicate and hygienic nature of lace products, the following items are FINAL SALE and cannot be returned, exchanged, or replaced under any circumstances:
- Full Lace Wigs
- Lace Closures
- Lace Closure Wigs
- Lace Frontal Wigs
- Lace Frontals
This policy is strictly enforced to maintain product integrity and hygiene standards.
Return Exception (Wrong Item Only)
Returns are only accepted if you receive:
- Wrong texture
- Wrong length
- Incorrect product
Customers must submit return requests within 5 days of receiving their order.
Requests submitted after 5 days will not be accepted.
Return Conditions
If your return is approved, the product must:
- Be in original packaging
- Be in resellable condition
- Be unused and unaltered
- Have original ties intact
The product must not be:
- Combed
- Washed
- Brushed
- Cut
- Worn
- Colored
- Altered in any way
Any product that has been altered will not qualify for return or exchange.
Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a traceable shipping method with signature confirmation
- FrantzyaHair is not responsible for lost return packages
Sale & Clearance Items
All sale and clearance items are FINAL SALE.
No returns or exchanges will be accepted for:
- Sale items
- Clearance items
- Promotional items
Important Notes
The following actions void return eligibility:
- Using non-recommended products
- Perming
- Coloring
- Bleaching
- Rinsing
- Cutting
- Removing hair from weft
- Chemical processing
Return Process
If you believe you qualify for a return, please follow these steps:
Step 1
Contact customer service within 5 days of receiving your order:
Step 2
Attach clear photos showing:
- Wrong item received
- Packaging
- Any defect (if applicable)
Step 3
Wait for return authorization (1–2 business days)
Returns must be approved before shipping.
Step 4
Once approved, you will receive the Return Address
Step 5
Ship the product using a trackable shipping method
Customers are responsible for return shipping fees.
FrantzyaHair is not responsible for lost or stolen packages.
Return Authorization Required
Returns sent without authorization will not be accepted.
Customers who do not follow these steps will not receive a refund or exchange.
Contact Us
If you have any questions regarding this policy, please contact us: