Refunds, Returns & Cancellations | FrantzyaHair
At FrantzyaHair, we are committed to providing premium 100% raw hair extensions of the highest quality. Due to the nature of raw hair products, we maintain strict policies to ensure product integrity, hygiene, and quality for all customers.
Please read our policy carefully before placing your order.
All Sales Are Final
All purchases made on FrantzyaHair are final sale.
We do not offer refunds under any circumstances unless you receive the wrong item as outlined below.
Order Cancellations
Order processing begins immediately after an order is placed.
Cancellation Policy
- Cancellations are accepted within 24 hours of the original purchase
- A $30 cancellation fee will be deducted from your refund
- This applies to:
- Order cancellations
- Product changes
- Address changes
- Refund requests
After 24 hours, orders cannot be canceled.
Lace Products — Final Sale
Due to the delicate and hygienic nature of lace products, the following items are FINAL SALE and cannot be returned, exchanged, or replaced under any circumstances:
- Full Lace Wigs
- Lace Closures
- Lace Closure Wigs
- Lace Frontal Wigs
- Lace Frontals
This policy is strictly enforced to maintain product quality and hygiene.
Return Eligibility (Only Exception)
Returns are only accepted if you receive the wrong item, including:
- Incorrect texture
- Incorrect length
- Incorrect product
Customers must submit return requests within 5 days of receiving their package.
Requests submitted after 5 days will not be accepted.
Return Conditions
If your return is approved:
The product must be returned:
- In original packaging
- In unused condition
- In resellable condition
- With original ties intact
The hair must not be:
- Combed
- Washed
- Brushed
- Cut
- Worn
- Colored
- Altered in any way
Any altered product will not qualify for return or exchange.
Return Shipping
- Customers are responsible for return shipping costs
- We strongly recommend using a trackable shipping service
- Signature confirmation is recommended
FrantzyaHair is not responsible for:
- Lost return packages
- Stolen packages
- Damaged return shipments
Clearance & Sale Items
All sale and clearance items are final sale.
No returns or exchanges are accepted on:
- Sale items
- Discounted items
- Promotional items
Important Notes
Using the following will void your return eligibility:
- Non-recommended products
- Coloring
- Bleaching
- Perming
- Cutting
- Removing hair from weft
- Chemical processing
How to Request a Return
If you believe you qualify for a return, please follow these steps:
Step 1
Contact customer service within 5 days of receiving your order:
Step 2
Attach clear photos showing:
- Wrong item received
- Product packaging
- Any defect (if applicable)
Step 3
Wait for return authorization (1–2 business days)
Returns must be approved before shipping.
Step 4
Once approved, we will provide a Return Address
Step 5
Ship your return using a trackable shipping method
Customers are responsible for return shipping fees.
FrantzyaHair is not responsible for lost or stolen return packages.
Return Authorization Required
Returns sent without authorization will not be accepted.
No refunds or exchanges will be issued for unauthorized returns.
Contact Us
If you have any questions, please contact us: